Terms of Service

Effective date: May 1, 2026  ·  Last updated: July 13, 2026

These Terms of Service ("Terms") govern your use of Marmalaid ("Service"), operated by Marmalaid ("we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Description of Service

Marmalaid is a personal AI assistant accessible via WhatsApp. The Service helps you accomplish tasks including, but not limited to: managing email and calendars, organizing expenses and receipts, generating documents and reports, setting reminders and recurring routines, preparing restaurant reservations with pre-filled booking links, and remembering information you share in order to personalize future assistance.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By using Marmalaid, you represent that you meet these requirements.

3. Account and Access

Access to Marmalaid is by invitation only during the beta period. You are responsible for maintaining the security of your WhatsApp account and any connected Google accounts. Notify us immediately at hello@marmalaid.ai if you believe your access has been compromised.

4. Beta / Early Access

The Service is currently offered as a pre-release beta. Features may be incomplete, may change materially, or may be discontinued without notice, and the Service may be unavailable or produce errors more often than a general-release product. Beta access is complimentary, personal, non-transferable, and revocable at our discretion. If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

5. Authorized Use

You agree to use the Service only for lawful, personal purposes. You may not:

6. Your Content

You retain all rights to the content you provide or connect to the Service (messages, files, emails, calendar data, and similar). You grant us a limited, non-exclusive license to host, process, transmit, and display that content solely to operate, secure, and improve the Service for you, consistent with our Privacy Policy. We claim no ownership of your content.

7. Google Account Integration

If you connect your Google account, you authorize Marmalaid to access your Google account data (such as Gmail, Google Calendar, Google Drive, Google Docs, Sheets and Slides, Google Contacts, and Google Photos) solely for the purpose of fulfilling your requests, as described in our Privacy Policy. You may revoke this access at any time via your Google Account settings. Revoking access will limit certain features of the Service.

8. Third-Party Services

The Service may interact with third-party platforms (including Google, Meta/WhatsApp, restaurant booking platforms, and others) on your behalf. Your use of those platforms is subject to their respective terms of service and privacy policies. We are not responsible for the actions, availability, or content of third-party services.

9. Artificial Intelligence — Capabilities and Limits

(a) Marmalaid is an AI system. The Service uses artificial intelligence (including large language models provided by third parties such as Anthropic) to interpret your requests, generate content, and take actions on your behalf. You are interacting with AI, not a human. Outputs may not always be accurate and may contain material inaccuracies even when they appear accurate because of their level of detail, specificity, or confidence. Outputs may not reflect correct, current, or complete information. Actions may not be error-free or operate as you intended. You should not rely on any output or action without independently confirming its accuracy.

(b) No professional advice; high-stakes domains. Marmalaid is a general-purpose personal assistant. It is not designed or intended to provide — and you agree not to use or rely on it for — medical or health advice (including diagnosis, treatment, medication guidance, or mental-health support or therapy); legal advice; tax or accounting advice; financial, investment, or insurance advice; or decisions regarding employment, housing, credit, immigration, or academic admission. Any output touching these subjects is a general informational summary only, is generated without review by any qualified professional, and is not a substitute for advice from a licensed physician, therapist, attorney, tax professional, financial adviser, or other qualified professional who knows your specific situation. No professional relationship of any kind — including doctor–patient, therapist–client, attorney–client, or adviser–client — is formed by your use of the Service. Marmalaid is not a licensed healthcare provider, law firm, tax preparer, insurance producer, broker-dealer, or registered investment adviser, and nothing in the Service (including any portfolio or market briefing) constitutes a recommendation to buy, sell, or hold securities or any other financial product.

(c) Emergencies. Never use Marmalaid in an emergency. If you are experiencing a medical or mental-health emergency, or any situation posing risk to life, safety, or property, call your local emergency number (911 in the United States) or contact qualified emergency services immediately. Marmalaid cannot summon emergency services.

(d) Authorized actions. When you confirm an action (for example, approving an email or a reservation), you authorize Marmalaid to execute it on your behalf, and you are responsible for the content and consequences of confirmed actions as if you had taken them yourself. Marmalaid is designed to seek your confirmation before outward-facing actions, but you remain responsible for reviewing what you approve.

(e) No guarantee of completion. Actions involving third-party platforms (bookings, email delivery, calendar invitations) are subject to those platforms' availability and policies, and we do not guarantee any particular outcome.

(f) Errors. We are not liable for losses arising from AI-generated errors, your reliance on outputs in the domains described in subsection (b), ambiguous instructions, or third-party service failures, except to the extent such liability cannot be excluded under applicable law and subject to Section 15.

10. Communications

By using the Service, you consent to receive messages from Marmalaid via WhatsApp (and any other channel you connect), including responses to your requests and proactive service messages you have configured or that are part of the Service (such as reminders, briefings, and follow-ups). Message and data rates from your carrier may apply. You can reduce or stop proactive messages by telling Marmalaid, adjusting your preferences, or ceasing use of the Service.

11. Subscriptions, Billing, and Auto-Renewal

(a) Beta. During the beta period, the Service is provided on a complimentary, invitation-only basis. No payment method is collected, and nothing in this Section 11 applies until you affirmatively enroll in a paid plan.

(b) Paid plans. Paid subscriptions, when offered, are billed in advance on a recurring basis (monthly or annual, as selected at enrollment). Your subscription will automatically renew at the end of each billing period, and your payment method will be charged the then-current rate for your plan, until you cancel. The price, billing frequency, and renewal terms will be clearly disclosed at enrollment, and you must separately consent to these auto-renewal terms before your first charge. We will send a confirmation of your subscription terms, including how to cancel, promptly after enrollment.

(c) Cancellation. You may cancel at any time, effective at the end of the current billing period, using an online cancellation mechanism at least as simple as the method you used to subscribe (and in any event by messaging Marmalaid or emailing hello@marmalaid.ai). We do not charge cancellation fees. Except where required by law or expressly stated otherwise, fees already paid are non-refundable.

(d) Price changes. We will give you at least 30 days' direct notice (via WhatsApp or email) before any price increase takes effect, and the increase will apply only from your next renewal after the notice period. If you do not wish to continue at the new price, you may cancel before it takes effect. If you have a rate designated "locked for life," that rate will not increase while your subscription remains continuously active.

(e) Annual terms. For any subscription with a term of one year or longer, we will send a reminder notice with cancellation instructions before each renewal, as required by applicable law.

(f) Trials and complimentary periods. If a free trial or complimentary period converts to a paid subscription, we will notify you before the first charge, including the amount and date, and how to cancel first.

12. Intellectual Property

The Marmalaid name, logo, software, and content are owned by us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SPECIFIC RESULT WILL BE ACHIEVED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, REVENUE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16. Indemnification

You agree to indemnify and hold harmless Marmalaid and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service or violation of these Terms.

17. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, if your use poses a risk to the Service or other users, or if we discontinue the Service. You may stop using the Service at any time; if you have a paid subscription, cancellation works as described in Section 11. Upon termination, your right to use the Service ceases, and you may request deletion of your data as described in our Privacy Policy. Sections 6, 12, 14, 15, 16, and 20 survive termination.

18. Modifications to the Service or Terms

We reserve the right to modify or discontinue the Service at any time. We may update these Terms by posting a revised version with a new effective date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Subject to Section 20 below (mandatory arbitration), any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Delaware, and you and Marmalaid consent to the personal jurisdiction of those courts.

20. Dispute Resolution; Mandatory Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH MARMALAID AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

20.1 Agreement to Arbitrate. You and Marmalaid agree that any dispute, claim, or controversy arising out of or relating to (a) these Terms, (b) the Service, (c) your use of the Service, (d) any data we process on your behalf, or (e) the relationship between you and Marmalaid (collectively, "Disputes") shall be resolved exclusively through final and binding individual arbitration, rather than in court, except as set forth in Section 20.6 below. The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this Section 20.

20.2 Class Action Waiver. YOU AND MARMALAID AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR CONSOLIDATED PROCEEDING. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative or class proceeding. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration. All other causes of action shall proceed in arbitration.

20.3 Jury Trial Waiver. YOU AND MARMALAID EACH WAIVE THE RIGHT TO A TRIAL BY JURY for any Dispute that, despite this Section 20, ends up in court.

20.4 Arbitration Procedure. The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (the "AAA Rules") as modified by these Terms. The AAA Rules are available at www.adr.org. The arbitration shall be conducted by a single, neutral arbitrator. The seat of arbitration shall be Delaware, but you may elect to participate in any hearing telephonically or by videoconference. The arbitrator shall apply the substantive law of Delaware (without regard to conflict of law principles) and shall issue a reasoned written award. Judgment on the award may be entered in any court of competent jurisdiction.

20.5 Fees. For Disputes in which the amount in controversy is less than $10,000, Marmalaid will pay all AAA filing, administrative, and arbitrator fees, except that if the arbitrator finds your claim to be frivolous, you may be required to reimburse Marmalaid for fees it advanced on your behalf. For Disputes in which the amount in controversy is $10,000 or more, fees shall be allocated as provided by the AAA Rules. Each party is responsible for its own attorneys' fees, except as the arbitrator may award under applicable law.

20.6 Exceptions. Notwithstanding the foregoing, either party may (a) bring an individual action in small claims court for any Dispute that qualifies; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights; and (c) report concerns to, and cooperate with, any government or regulatory authority.

20.7 Informal Resolution. Before initiating arbitration, you agree to first contact us at hello@marmalaid.ai with a written description of your Dispute and the relief you seek, and to give us 60 days to attempt to resolve the matter informally. Marmalaid agrees to the same obligation before initiating arbitration against you.

20.8 30-Day Opt-Out. You may opt out of this Section 20 by sending written notice to hello@marmalaid.ai within 30 days after you first accept these Terms (or, if these Terms are materially amended in a way that adversely affects your rights under this Section 20, within 30 days after that amendment becomes effective). Your notice must include your name, your WhatsApp number associated with your Marmalaid account, and a clear statement that you opt out of mandatory arbitration. If you opt out, the rest of these Terms continue to apply.

20.9 Severability; Survival. If any portion of this Section 20 is found to be unenforceable, the unenforceable portion shall be severed and the remaining portions shall remain in full force and effect, except that if the Class Action Waiver in Section 20.2 is found unenforceable with respect to any particular claim, then that claim shall be severed and resolved in court, and the arbitration of all other claims shall proceed. This Section 20 shall survive termination of your account or these Terms.

20.10 Delegation. The arbitrator, and not any court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court shall decide any dispute about the enforceability of the Class Action Waiver in Section 20.2.

20.11 Coordinated Filings. If 25 or more demands for arbitration are filed relating to the same or similar subject matter and sharing common counsel or coordination, the parties agree that the demands shall be resolved in staged proceedings: demands shall be batched into groups of up to 50; a first batch shall proceed as bellwether arbitrations while the remaining batches are held in abeyance; and following each batch's resolution, the parties shall engage in a global mediation session before further batches proceed. Filing fees shall be due only as each batch proceeds. This subsection is intended to promote efficient resolution and shall not be construed to deny any claimant a forum.

21. Contact

Questions about these Terms, legal notices, arbitration opt-out, and dispute notices should all be sent to hello@marmalaid.ai.